October 13, 2013 at 8:30 am #31437
Kindly find attached a screen shot of the error encountered with sms account configuration, please note that my service had been working fine before my last update build i.e 1080.
Regards [attachment=0:1vo3nxk2]smstxt.docx[/attachment:1vo3nxk2]October 13, 2013 at 9:44 am #33290
Hi – thanks for your post. The screenshot is showing the “Register TextAnywhere Account” screen which is the screen you should use when you first create a TextAnywhere account.
You said “my service had been working fine before my last update build i.e 1080” – please can you help us to understand why you’re trying to register your account again if it was already working before?October 13, 2013 at 9:58 am #33291
Okay, what I meant is that I had previously registered my text anywhere account and have since been sending sms reminder from my clinic office.October 13, 2013 at 10:08 am #33292
OK – but on the screenshot you were trying to re-register your account which will obviously fail if it’s already registered.
What happens when you try to send a text message? Please can you give us a FULL description including the exact error message you’re seeing.October 13, 2013 at 11:08 am #33293
On attempt to send appointment remainder it prompts me to set up a text anywhere account, it says that my text anywhere account has not been setup.October 13, 2013 at 11:47 am #33294
This means there is a configuration problem with your SMS account. Please check the settings by going to VIEW | PROGRAM SETTINGS | GLOBAL SETTINGS | Setup SMS Account.
This brings up the “TextAnywhere Setup” screen. Click “Page 2 (Configuration)” and check all the settings. If you feel they are all correct and you can’t see a problem, please provide a screenshot of that screen for us to see.October 13, 2013 at 12:47 pm #33295
I have done that already, the screenshot has already been provided in my first messageOctober 13, 2013 at 3:20 pm #33296
>> I have done that already
As previously explained, that screenshot shows you trying to register your account again – it doesn’t show the settings at all. Please follow the instructions in our previous post to get to the SMS Configuration screen.October 14, 2013 at 1:41 pm #33297
Issues resolved, ThaknsDecember 27, 2016 at 10:03 am #33298
Hello, Please find below a mail thread between me and TextAnywhere over my clients/patients inability to receive sms messages from me even after clinic office indicates that my message was sent. I complained to textanywhere and they said the issue is from my software configuration.
Kindly advice as I have already wasted a lot of sms credit already.
12:45 PM (21 hours ago)
Many thanks for contacting us. It appears that the destination numbers are in the USA, could you please confirm whether this is correct or whether they should be local Nigerian numbers?
2:31 PM (19 hours ago)
They are local Nigerian numbers
Sent from my iPhone
3:17 PM (19 hours ago)
Thanks for the update – I can see from our trackers that the recipient numbers are all being formatted with country code +1 (USA) rather than +234 (Nigeria) –and being sent to US destinations. It looks like you are using software provided by Premier Software – the country and mobile number destinations would be controlled from within the software itself rather than through your TextAnywhere account. You would need to speak to Premier Software who would be able to advise how to set the system default so that messages are sent using the +234 country code.
Please feel free to pass on my details to Premier – I would be happy to discuss with them if required.
08451 221 302
+44 8451 221 302
07770 776 486
From: PMC [mailto:firstname.lastname@example.org]
Sent: 26 December 2016 13:32
To: Bruen, Mark
Subject: Re: TextAnywhere
3:38 PM (18 hours ago)
Ok thanks, but I use Pioneer software not premier software.
Will send a mail to them
Sent from my iPhone
3:42 PM (18 hours ago)
Hello Mat, kindly find below a mail thread of the conversation I had with text anywhere over the failure to deliver my text messages from clinic office.
They advice that the problem can be resolved from your end.
Sent from my iPhone
Begin forwarded message:
From: “Bruen, Mark”
Date: 26 December 2016 at 15:17:10 WAT
Subject: RE: TextAnywhereJanuary 3, 2017 at 9:05 am #33299
This is something you need to change in your settings. Please go to;
VIEW | PROGRAM SETTINGS | GLOBAL SETTINGS | SETUP SMS ACCOUNT | PAGE 2 CONFIGURATION
You can change the country from there. Once changed, click OK.
Just to confirm this isn’t a problem with the software, it’s just not been configured correctly for a clinic in Nigeria. Once changed, you should be able to send texts out accordingly.
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