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  • #31691

    Hi
    I have recently purchased Clinic Office for our practice with the Docs and Scan module but I cannot find how to directly scan a document into the patient?
    In the Patient Editor there is the ‘add files’ button but it does not give me the option of obtaining from my scanner?

    Many thanks for any advice!

    #33852
    William
    Keymaster

    Hi afbeab

    Thanks for the post. If you are using the local edition of ClinicOffice (Startup, Professional, Server edition) then you can scan a new document by clicking on the “Acquire from” button, within the patient’s document section and select your scanner from there.

    [attachment=0:17htq55d]acquire_from_patient_documents.png[/attachment:17htq55d]
    If you are using the Hosted edition of ClinicOffice then, unfortunately, this feature is not available. The reason is that most scanners use either a TWAIN or a WIA driver, neither one of these two is Microsoft Remote Desktop compatible. This means that Hosted server cannot see the scanning and hence ClinicOffice is unable to see the scanner. You can still scan the document, save it locally and use the “Add Files” option instead, but you just cannot scan directly into the ClinicOffice Hosted edition because of this.

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