Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • #31384

    We run Clinic Office on a central server and then use terminal services sessions to access as remote session from the Clinic. This has worked fine for around 18 months. The communication link is a very fast Wimax link with fibre optic as the back up.

    Recently we have been having dramatic performance issues. We have been working away back through the system by checking all the network connections, network switches etc and did identify a rogue switch that was flooding the network. That has been removed so we are reasonably sure the network is OK. But the performance issues remain.

    We can see that the resources used by Clinic Office on the server are enormous leaving virtually no free resource. We would welcome some assistance to take a look at what in Clinic Office is taking all the resouce and whether this is normal.

    To gain remote access to the server please contact Ian Fraser (email IanFraser@eso.ac.uk) on 01********* or mobile 07*********

    The server we are using should be plenty big enough for the task. In view of the issues we do plan to port Clinic Office to its own dedicated server but we are not sure that will fix the problem. Inertia has prevented us from loading upgrades for some time but there was nothing on the update logs that suggested we should upgrade immediately.

    Regards
    Tony Taylor
    ESO Maidstone

    #33158

    Hi Tony,

    The only thing that I can suggest is that you have a look at our minimum specifications and make sure that your computer still comes within the specs.

    If you are still having trouble, please email us directly at support@pioneersoftware.co.uk or call our office on 0845 388 6705 where one of our tech support team will be able to connect in to have a look.

    #33159
    Support
    Keymaster

    Just to add to Daniel’s reply, I notice that you have a license for 30 users. We have customers running the ClinicOffice Server Edition with over 100 users without any performance issues.

    The fact that it was all working fine until you experienced network hardware issues, and it since hasn’t been working correctly would strongly imply that the cause of the problem is nothing to do with ClinicOffice – after all, the program hasn’t changed at all – especially as you haven’t been installing the updates!

    I also noticed on your record that you’re on our Support Plan, so as Daniel suggested, please do give our helpdesk a call and our technical staff will be happy to connect in remotely to see if we can help diagnose the problem for you.

    Many thanks!

Viewing 3 posts - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.