The ‘Patient Info’ window is empty

[clinicoffice_userParticipant]

After updating to COv5 1079, the new Patient Info window comes up as empty with an error message at the bottom the window which says :-
“An error occurred loading the Dashboard…”

This only happens on one of our computers, the others are fine – what should I do?

[SupportKeymaster]

We’ve had a handful of reports about this now and it is indeed most odd.

The answer seems to be to simply install the full setup file (rather than the update) over the top of your existing installation. This will not affect your data in any way, but it will make sure that all the ClinicOffice program files are updated to the latest versions

Here’s a direct link to the full setup file :-
http://pioneersoftware.co.uk/files/cov5/cov5_setup.exe

In all cases (so far) this has resolved the issue – please let us know if you need any additional assistance.

[Author]

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