Viewing 2 posts - 1 through 2 (of 2 total)
Viewing 2 posts - 1 through 2 (of 2 total)
- You must be logged in to reply to this topic.
Trying to install the latest update, the pc with the database was fine, but the other Pc link by wired network says, Clinic V5 appears to running on this computer and can not be updated, yet the program isn’t running, it gives me the option to cancel. It will now not give me the login screen or open,
Any ideas please
Hi Clare
Thanks for the post. From what you have described it sounds like the ClinicOffice v5 process is getting stuck in the background and when the installer is trying to run it still detects that the program is open, although not visible on your screen. There are a few reasons why this can happen, but sometimes it can be that anti-virus program that leaves the process hanging after it has performed a live scan on it.
To fix this issue you may need to terminate the process manually. To do this run through the update process again. By going to the Tools menu in ClinicOffice -> Check for Program Updates. When you get to the same message that says that the program is running, please follow the steps below.
You should find that the update procedure just runs straight through.