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  • #37812
    Clare
    Participant

    Trying to install the latest update, the pc with the database was fine, but the other Pc link by wired network says, Clinic V5 appears to running on this computer and can not be updated, yet the program isn’t running, it gives me the option to cancel. It will now not give me the login screen or open,

    Any ideas please

     

    #37814
    William
    Keymaster

    Hi Clare

    Thanks for the post. From what you have described it sounds like the ClinicOffice v5 process is getting stuck in the background and when the installer is trying to run it still detects that the program is open, although not visible on your screen. There are a few reasons why this can happen, but sometimes it can be that anti-virus program that leaves the process hanging after it has performed a live scan on it.

    To fix this issue you may need to terminate the process manually. To do this run through the update process again. By going to the Tools menu in ClinicOffice -> Check for Program Updates.  When you get to the same message that says that the program is running, please follow the steps below.

    1. First, please do not close the message that says that ClinicOffice is still running
    2. Press the CTRL, ALT and Delete keys on your keyboard
    3. Select to run Task Manager
    4. On the Task Manager windows, if there are no tabs present click the “More Details” option
    5. Go to the Processes tab and scroll down until you find the ClinicOffice v5 process (make sure it does not contain the word “update” in it)
    6. Select this  process and select End Task
    7. Click to Retry back on the ClinicOffice update screen

    You should find that the update procedure just runs straight through.

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