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  • #31631

    Hello,

    As our records multiply clinic office gets VERY slow. It took 83523ms just to open the patient list today and every day is a bit worst than the last. I have read the thread about how to improve the speed of the software but unfortunately it does nothing.

    Any suggestions?

    Thanks,
    a.mich

    #33746
    William
    Keymaster

    Hi a.mich

    Apologies for the delay in replying and sorry to hear about your speed issues. The speed you mention sounds very abnormal – we have customers with literally tens of thousands of patient records and databases which are Gigabytes in size which perform really quickly.

    Before we can make additional suggestions we will just need a little more information in order to diagnose possible problems to your speed issue. Information such as:-

    Which version of ClinicOffice are you running, is it Professional or Server edition?

    Does the computer that stores your copy of ClinicOffice contain the database as well?

    If you computer does not have the database on it, are any of your machines on the network wireless or are they all wired via ethernet?

    If any computers are wireless which ones?

    If they are all wired do any of them run to a mains electric socket such as through a BT Broadband Extender for example?

    Roughly how many patient records do you currently have loading?

    Which anti-virus software are you using?

    What processor is your PC running and how much memory (RAM) does it have? [This link will help you find this information: http://www.computerhope.com/issues/ch000046.htm]

    By answering some of the questions from above, it will help us understand your setup a little better and we can then consider other possible problems to the slow loading speeds. If you can think of any other information that might help, that will be great as well.

    Many thanks.

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