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  • #31402

    clinicoffice_user
    Participant

    We are using Eset Smart Security V6.0. This is not listed in the forum topic here :-
    https://pioneersoftware.co.uk/forums/topic/faq-402-which-antivirus-program-do-you-recommend-updated

    …but do you think this would be interfering with Clinic Office?

    Kind regards,

    Jonas

    #33206

    Support
    Keymaster

    Hi Jonas,
     
    We have indeed come across some issues with ESET before, so it is possible that it’s interferring with the ClinicOffice Database Engine.

    You’ll want to exclude your ClinicOffice Database folder from any “resident shield” or “pro-active scanners” that may be running.

    Also, it might be a good idea to temporarily disable ESET to see if you have any issues. In our experience, when customers do experience occasional error messages with the ClinicOffice Database engine, 90% of the time it’s being caused by the Anti-Virus.

    #33207

    clinicoffice_user
    Participant

    Could you please indicate all the ClinicOffice system folders locations for exclusion?
     
    Kind regards,
     
    Jonas

    #33208

    Support
    Keymaster

    Please see this FAQ which answers that question :-
    https://pioneersoftware.co.uk/forums/topic/faq-402-which-antivirus-program-do-you-recommend-updated

    – Your ClinicOffice database folder :-

    “C:COv5_Data”

      • and

    all subfolders– Your ClinicOffice program folder which will be something like :-

    “C:Program Files (x86)Pioneer SoftwareClinicOffice v5”

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