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We are in the process of updating our server and the way that ClinicOffice 2005 detects user licenses and auto-updates etc.
In the meantime, please logon to your database, then click “FILE | Check for Updates” to see if there are any updates available.
Also, you can always download the latest CO2005 update from here :-
https://pioneersoftware.co.uk/co-updatesAs of today, the most recent build number is 1068. You can check which build you are running by clicking “Help | About ClinicOffice”. We will have finished the maintenance on our server and released a new update for CO2005 by the end of this week. Hope this helps!
Well – obviously this change is something that would be helpful for a few of you so we’ll see what we can do about this for the next update!
Thanks for that Colm.
We monitor all postings on the forum and will delete any posts that are irrelevant. If a user persists in posting non-ClinicOffice related stuff, or if they’re advertising on the forum then we will delete their user account.
Hi Colm
With ClinicOffice 2007 (hopefully available Feb/March) we’re switching over to PostgreSQL (http://www.postgresql.org) as the database backend.
It’s a much more powerful database engine which will increase performance greatly. Oddly, our tests have also shown that it compresses data far more effectively when taking backups, so you’ll find that the backup file size will be reduced by at least 50% in the next version.
We’re also looking at implementing an ‘archive’ feature to remove old records from the active database. Hope this helps!
It searches the firstname, lastname, company, patient code and date of birth fields. If you want to search other fields then please use the FULL search option.
Go to the appointment diary, click Show Diary Options (top right) tick or untick “use preferred intervals”.
Not for different rooms, but different appointment lengths can be controlled by “Appointment Types”.
If you setup default appointment lengths (Tools | Types & Categories) then ClinicOffice will prompt you if you create an appointment of a certain type for a non-standard duration.
So are you able to drag the message over a little bit and then click on the dismiss or snooze buttons?
Hi Nashila. Well we’ve never heard of that problem before! 😯
Can you drag a message across the screen so that they are not overlapping? What actually happens when you click on the SNOOZE or DISMISS buttons? Are other users experiencing the same problems accessing their messages on that same computer or is it just when you logon? What happens if you logon to another computer does it happen then too?
You can clear the entire message queue by clicking TOOLS then clicking Advanced DB Operation and typing the following :-
DELETE FROM Msg;Then click Execute SQL. Please note however that this will DELETE ALL MESSAGES to all users on your database.
Not too sure what you mean Chris.
If you’re referring to the messages on this forum, then at the top of this screen, underneath “Memberlist” and “Usergroups” there is a link to your messages. Mine currently says “You have no new messages”.
If you’re refering to ClinicOffice XP then your messages are checked every 30 seconds and any pending messages are popped up on screen until dismissed or snoozed.
Does this answer your question?!
There are several ways, but probably the easiest is to :-
[1] Open the Patient record who you want to refund
[2] Click on the Account Balance screen
[3] Click the payment that you wish to refund, and click REFUND (at the top of that screen and also on the right-click menu).Hope this helps!
Hi. For custom reports, we ask that customers fax or email us a ‘mock up’ of the report that you want. You can either use MS Word to do this, or you can print out a similar report and then write on it to indicate the changes you want to have made.
Thanks.
Is it possible you have tried the wrong report? I have just double checked and the “Item Sales Summary” and “Item Sales by Category” are definitely not the same.
As the names suggest, the latter groups item sales by the item category and gives a sub-total of each category. Is that not what you wanted?
There is a report available on this form called “Item Sales by Category” which shows the information you are looking for. Please see this link :-
**UPDATE 26/08/2020 – There is now a stock report called ‘Invoiced Items & Services’ that will accomplish this.
Kind Regards
We’ve done a bit of research and it does seem that quite a lot of McAfee users have experienced similar problems :-
One of the posts suggests that the problem may be mapped-network drives. Perhaps try removing all mapped network drives from your computer and see if that improves things?
Otherwise, not too sure what to suggest apart from trying another virus scanner. Until recently, we used Norton Antivirus and have now changed to BitDefender (https://www.bitdefender.com).
Do any other users have any comments about AntiVirus software?
Honestly, we have no idea! 🙄
Obviously ClinicOffice is a native Windows 32-bit application, so it really depends on how good the emulator is. We do have a handful of users running ClinicOffice on Apple Macs using emulation software succesfully. Probably the best thing would be to download the TRIAL version onto a computer running Linux with WINE and see how well it runs.
One thing to point out though is that we wouldn’t be able to offer any support for ClinicOffice running through emulation software.
Hope this helps.
Thanks for pointing that out. We already have it on our ‘todo’ list to use the patient code field more so that whenever you need to select a patient, you can see their code.
There is currently no feature to do this, but it is something that we could implement as a bespoke addon for you (though we would obviously have to charge for it).
Alternatively, if there were sufficient demand from other users, we could add it to the ‘todo’ list – but at present nobody else has requested this feature. Please let us know if you want a quote for bespoke development.
Hi James,
You could get this information by doing an “Invoice List” report and specifying the person in question as the “Invoice Recipient”.
Kind Regards,
Printing out an “Appointment List” report and setting a criteria on the Appointment Status field should give you this information.
Hi,
This is where the “Quick Appointment” feature comes in handy. Simply select the whole day when the practitioner is away (e.g. click 08:00am and drag down to 08:00pm) and then press the space bar.
Type in a description (e.g. “Holiday”) and press Enter. You can now double click the appointment and set some recurrence, for example, ‘repeat every day for 7 days’.
This process allows you to block off a holiday in the diary.
Hi – we think this error was caused due to the fact that we’ve been moving to a new hosting company over the last couple of days. The move has now been completed so please can you let us know if you’re still experiencing the problem?
Thanks.
Hi Colm – has this issue been resolved in the latest updates or are you still having problems? Unfortunately we’ve had no other reports from other users and we’re still unable to reproduce the problem – sorry!
Hi,
If you are getting the “Windows has denied access” message, then it means that your windows file sharing is broken.
Please see this FAQ on how to fix it :-
viewtopic.php?t=11Hi,
Entering invoice/payment records should not cause this message to appear. It should only appear if the receptionist (entering the invoice/payment) opens the patient editor, and clicks SAVE AND CLOSE while the practitioner is entering the clinical notes.
If you make sure that reception staff click CANCEL (rather than SAVE AND CLOSE) then you should find that you don’t receive this message.
Kind Regards,
We haven’t been able to reproduce this problem. My best guess is that you may have previously backed up directly onto a removable storage device which is no longer present and Windows has remembered the previous location. Can you just change the location and then backup somewhere else?
The main reason we recommend a wired network is for performance. Typically wired networks run at a ‘true’ speed of 100 mbps. Gigabit networks (the new standard) run at 1000 mbps.
Compare this to wireless networks which usually run at a ‘true’ speed of between 5 and 20 mbps (regardless of what speed windows reports) and you can understand the difference.
This article explains the reasons in more depth :-
http://compnetworking.about.com/cs/wireless/f/wirelessspeed.htmBear in mind that ClinicOffice is a database application which requires constant access over the network, unlike editing a Word document (for example) which only requires the file to opened then saved later on.
We’ve identified the problem now and it has been fixed for the next update. In the meantime, please use the database code (posted above) to fix the problem.
Is it just ONE number that you’re having a problem with? What happens if you try to send a batch of messages to multiple recipients including that number – does it work then? Could you perhaps email us with the problematic number(s) so that we can see if we can reproduce the problem at this end?
Thanks.
We had already given that some thought and we’ve got some excellent ideas to enhance the flagging feature in ClinicOffice, which will include the possibility of being able to flag appointments.
You’ll probably have to hold on for ClinicOffice 2006 though. In fact, it might be worth mentioning that we’ve got so many excellent ideas in the pipeline, that we’re probably going to skip 2006 and release ClinicOffice 2007 right at the start of 2007 instead. 😯
Hi Simon. This sounds like a printer driver issue. Perhaps installing a different office suite has installed a new printer driver? You could try downloading the latest printer driver for you printer from their website to see if that fixes it.
No – the mobile number is irrelevant really. All that happens is the number(s) and message text gets passed on to the IntelliSMS website service so it shouldn’t make any difference to ClinicOffice whether the numbers are valid or not. I don’t know what to suggest I’m afraid – we’ve had no other reports of the service not working. Are you able to test it on another computer?
Thanks.
I believe that you already can. Simply double-click on the staff member’s mobile number in the staff editor and it will bring up the SMS window.
You can either :-
[1] Go to the home page, click Finances | Payments and double click on a payment
[2] Go to the Patient Editor, Account Balance screen and double click on a payment
[3] Click the ‘payment status’ label on the invoice editor (which says “This invoice has been paid in full”) and then click the payment you wish to amendAny of the above will bring the up the payment editor, from where you can delete or edit a payment.
Hi Diana. To be honest, the best work-around is simply to enter the invoice and payment when the customer pays. The “Quick Invoice & Payment” screen is designed specifically to do this very quickly (simply right-click on an appointment and click Quick Invoice & Payment).
Further, if you set up your item list and then link the items to appointment categories (click Actions | Edit Types and Categories | Appointment Categories) then you can assign default items to appointments which increases the efficiency of the Quick Invoices.
It literally takes a matter of seconds to do this after each appointment and is the most efficient way of doing this.
If you want to enter invoices later then unfortunately you will have to manually adjust the date as the default date for a new invoice will be the current date.
Hmmm… to be honest, it’s very unlikely that we will be implementing an autosave feature for technical reasons.
Imagine you went in to a patient’s record and accidentally deleted the text from a session note (this could easily be done if all the text were highlighted and you pressed any key on the keyboard).
If the auto-save then kicked in, it would effectively overwrite the record information with a blank record and there would be no way to retrieve it.
Further problems would arise if you started editing a record and then for some reason wanted to revert back (e.g. if you realise you are editing the wrong record). Again, if an auto-save had been performed, it would overwrite your data making it impossible to revert back.
Our suggestion? As noted on our website (https://pioneersoftware.co.uk) we urge customers to shy away from wireless networks with ClinicOffice for the very reason you mention – dropped network connections.
Using ClinicOffice over a network is not like editing a word document or an excel spreadsheet over the network. ClinicOffice requires a persistent network access to your database and connection drops are not only an inconvenience, but in some cases could even corrupt record data (if the drop occurs during a database write operation). So whereever possible, we strongly recommend a sold wired network rather than wireless.
Sorry we can’t be of more help!
At the moment, that would need to be a separate report, but we’ll see if we can slip it in the invoice & payment grid in a future update.
Hi Claire. Not sure what would cause that problem. Please can you do the following…
- – Click “Reports and Templates”
– Locate the template your having the problem with
– Right click on it and click “Edit Template”
– Click “File | Send To | ClinicOffice REP File”
– Save the file to an easy location (like your desktop)
– Email the REP file to support@pioneersoftware.co.ukThis will let us take a look at the template to see if we can find the problem.
Regarding the ‘practitioner in the statment’ request – please can you let us know exactly which report/template you mean, and where you would like the practitioner name to appear?
Thanks.
Hi Peter,
Not sure how lowercase postcodes would have got in there – the user interface only allows you to enter uppercase ones! It could possibly have been from a patient data import.
Anyway, here’s how to fix it…
- – Start CO2005 and logon
– Click Tools | Advanced DB Operation
– Copy and paste the following bit of code into the “Advanced Database Operation” window…UPDATE Per SET Postcode=UPPER(Postcode)– Now click the Execute button
This will update all your postcodes to upper case in your database. You may need to log off and then log back on again to make sure any cached records are updated.
It certainly is possible. Either you can run a separate “Payment List By Method” report for each day (just click the Change Criteria button and then select a different day) or we could design a report custom report for you.
Please see https://pioneersoftware.co.uk/co-pricing for information on getting custom reports done.
You can either…
[1] Double click on the portrait field and select a .bmp or /jpg file
or
[2] Drag and drop an image file from Windows File Explorer on to the Portrait field.Hi,
We’ve updated the “Payment Receipt” report to include patient information for you. It now includes the patients name on the report and the patient’s date of birth is also available in the Merge Fields list.
Please download the Payment Receipt report and import it from the main reports post :-
viewtopic.php?t=21Extracting the “Next Appointment date” is more complex for this report (although it can be done). If you need that information, then please contact our sales team on 0870 745 5007 (or sales@pioneersoftware.co.uk) and we’ll be able to create the report for you. Report design charges are on the main pioneer software website.
Hope this helps!
