[clinicoffice_user]

Hi, Mat

We would like to change the format of CODE in patients details. We would like to make it 00001 and let it increase the number. Is that possible?

Thank you for your support!

Japan Clinic
Kazumi

[clinicoffice_user]

Hello Josh,
This is a new all-in-1 pc, running windows 10, on an i3 processor with 4Gb ram (so within your requirements).
The error message seems to come from clinic office (see below)

[clinicoffice_user]

Great thanks for the info

[clinicoffice_user]

Hey thanks for the great support system you provided…..really its healp for me….

[clinicoffice_user]

Hello,
I was wondering if you had a reply to my last o my last post?

[clinicoffice_user]

I would love to see a revamped tasks and messages area rather than the small sidebar and a way of auto-tasking staff members when people DNA for example. I would also love to see links with The Doctors Lab so I can send pathology requests and get results back directly to the patient’s clinical notes.
The NHS GP database lookup would be a great feature even if we have to pay for it as a module. And maybe drugs lookups. Would be good to be able to print private scripts and FP10s. Also the diagnoses dropdown is a bit out of date and does not list all conditions. SNOMED would be a welcome addition, etc.
What do you all think?

[clinicoffice_user]

Hello,
Thank you for your reply.
Having tried all 3 the only option which appears to work is emailing through clinic office.
Is this option going to be available permanently for me, as i do not have the email module purchased.
Regards

[clinicoffice_user]

Hello.
I am using office 2007 on windows 10, and it is opening up outlook to send the email.

[clinicoffice_user]

Hello Again,
I am not sure if there has been another update from your end or if it is a Microsoft update, but,
now when we try to send patients documents (email as pdf), clinic office opens MS office but there is no attachment in the email.

[clinicoffice_user]

Hello. I’m using OpenKM Now, but face a big problem！！
version : 6.3 (build:8156) Community Extension.
VMware server configuration： 8G RAM； Centos 6.3 64bit ； CPU E5-2640v2 –16cpus*2GHz (OpenKM only use 2 cpus）
My problem ： I have one folder contains about 700~800 files. Now when I come into this folder, it’s very very slow！！Every time I need to wait 8~9 seconds.so where the problem is? If it’s my server configuration, can you give me some suggestions?

[clinicoffice_user]

Hi, we have over 100 Appointment types and it would be great if we could use the ‘categories’ that can be assigned as a way of making the ‘drop down’ or ‘pop out’ selection menu more hierarchical instead of ‘flat’.

Appointment type
|
NHS
|
NHS initial appt.
NHS 3 month Follow-up
NHS 6 month FU
…………… etc.

Thanks,

Steve

[clinicoffice_user]

Great to hear this is being fixed William.

[clinicoffice_user]

Hi Dan,

I have a question regarding the presets.

Is it possible to delete them after they have been created? If so, how can this be done?

Thank you in advance 🙂

[clinicoffice_user]

Thanks a lot. Perfect. Very helpful =D>

[clinicoffice_user]

Dear,

I had decided to uninstall clinic office and completely reconfigure network sharing.

This time an error prompts each logins. All other computers are running smoothly on the new configured network. In addition, I have done a repair & check on the server computer with no luck(the error prompts if i try to do a repair & check on the support computer). I am still running on the latest version of CO4 Professional. Please find screenshot:

Thank you so much

[clinicoffice_user]

Dear,

Thank you for your reply. By not synced, I meant that the support computer is not displaying any appointments from the server computer. However, everything else, such as Patient Data are being synced in their records. Please find the screenshots attached.

Thank you and I look forward to your help.

(Support PC not displaying appt. times)

(server PC is running perfectly fine)

[clinicoffice_user]

@Josh Barrs wrote:

Hi,

Thanks for your post.

This can happen for any number of reasons and is usually caused by a misconfigured visual setting, or you have not selected the correct diary view. It is impossible to have the patient data synced without having the appointments in the database. The options on the right hand side of the diary screen allow you to switch between room/staff views and to select which staff to display, so try changing a few of these settings first.

If you still cannot see appointments then if you open a patient record and go to the appointments tab, then right click on one of those and select to “locate in diary”, this will show that the appointments do exist in the database. From there it’s simply a case of finding the setting that is responsible.

If you are on our support plan please feel free to give our helpdesk a call on 01205 205500 (Option 2) and we will be able to connect in and take a look for you.

Dear Josh Barrs,

Thank you so much for your help. I had a check on the support PC, it appears that no appointments are synced. There are no past appointments for any patients in their records. Finances and item/stock are all synced. Any solutions from there?

Thank you.

Steven

[clinicoffice_user]

Hi William,

Thanks very much for this detailed explanation of how to fix the problem. I was rather dreading needing to go through all those steps but in the even it was just a simple re-install that fixed the problem and I didn’t even need to reset my licence 😀

Thanks again

Liz

[clinicoffice_user]

@clinicoeffice_user wrote:

After upgrading to the Server Edition, our emails have stopped working.
It keeps having an exception error when we tested legal steroids login and the emails do not send and receive.

The error message is : Error GZIP header, first magic byte doesn’t match

Thanks support that worked. My problem was with Norton, they’re always causing trouble.

[clinicoffice_user]

thanks for info…

[clinicoffice_user]

Hello,
Does anyone know of a free (or at least cheap) app that can use your phone’s camera to take a picture of a document and save it as a pdf that can be edited on the phone? I know of some apps that can do the first part but none that have editing functionality. Does such a thing exist? Or even if it is two separate apps: one to convert to pdf, and the second to edit, that would be great too.

Thank you so much!

[clinicoffice_user]

Hello, could you please explain were you can purchase a WACOM STU-300 as it doesn’t seem to be available anywhere online. Also how exactly is it integrated i.e. what is the process of getting a signature and adding it to a document?

Regards

[clinicoffice_user]

@stevema wrote:

I have managed to get it working on this Hydromax X20. Checked out some older posts in the forum. Issue was the reception PC was not visible! Steve

Thanks for figuring out and posting the solution Steve!

[clinicoffice_user]

I have managed to get it working. Checked out some older posts in the forum. Issue was the reception PC was not visible! Steve

[clinicoffice_user]

Addendum to the last post. I have reset my license and downloaded new edition of CO. I cannot log on to Clinic office now so I can’t point the license to this pc

[clinicoffice_user]

@Dan Tarbuck wrote:

We get asked this question quite often, so we decided that it would be a good idea to post some information about the Document management Inc.

Q. What is the Data Protection Act?
https://ico.org.uk/for-organisations/guide-to-data-protection/

Q. Do I need to register?
Register | ICO

Other Frequently Asked Questions…

Q. Where can I find more information about the ICO?
About the Information Commissioner’s Office | ICO

What if I needed to contact the support for any other queries regarding information or needed help in any problem? Is there any way to make a direct contact?

[clinicoffice_user]

Hi

I’d like it in the patient safety checklist template I created and also the letter templates

[clinicoffice_user]

Hi Josh,

Thanks so much for this. The way you explained it I realized that for the contact in question the email must be set up incorrectly, and sure enough when I checked somehow my own email address had been added to the contact which is why all emails being sent and received were being added to that contact.

It is all fixed now. Thanks for your help.

Liz

[clinicoffice_user]

seems to have done the trick, thank you!

[clinicoffice_user]

Hi William,

That looks like it could work well for what I had in mind. Just a case of getting used to thinking horizontally as well as vertically! 😀

Thanks very much.

[clinicoffice_user]

Hi there,

Not heard of that error before, I will pass it onto the technical guys back here.

Here is a link for the userguide – ClinicOffice Userguide

The tutorial is near the end of the Userguide under section 3.

Thanks.

[clinicoffice_user]

Hi,

This is something you need to change in your settings. Please go to;

VIEW | PROGRAM SETTINGS | GLOBAL SETTINGS | SETUP SMS ACCOUNT | PAGE 2 CONFIGURATION

You can change the country from there. Once changed, click OK.

Just to confirm this isn’t a problem with the software, it’s just not been configured correctly for a clinic in Nigeria. Once changed, you should be able to send texts out accordingly.

Thanks.

[clinicoffice_user]

Hello, Please find below a mail thread between me and TextAnywhere over my clients/patients inability to receive sms messages from me even after clinic office indicates that my message was sent. I complained to textanywhere and they said the issue is from my software configuration.
Kindly advice as I have already wasted a lot of sms credit already.

Inbox

Bruen, Mark
12:45 PM (21 hours ago)

to me
Hi Eniola,

Many thanks for contacting us. It appears that the destination numbers are in the USA, could you please confirm whether this is correct or whether they should be local Nigerian numbers?

Kind regards,
Mark Bruen

PMC 2:31 PM (19 hours ago)

to Mark
They are local Nigerian numbers

Sent from my iPhone

Bruen, Mark
3:17 PM (19 hours ago)

to me
Hi,

Thanks for the update – I can see from our trackers that the recipient numbers are all being formatted with country code +1 (USA) rather than +234 (Nigeria) –and being sent to US destinations. It looks like you are using software provided by Premier Software – the country and mobile number destinations would be controlled from within the software itself rather than through your TextAnywhere account. You would need to speak to Premier Software who would be able to advise how to set the system default so that messages are sent using the +234 country code.

Please feel free to pass on my details to Premier – I would be happy to discuss with them if required.

Kind regards,
Mark Bruen

Hetton Court
The Oval
Hunslet
Leeds
LS10 2AT
UK tel:
08451 221 302
Intl tel:
+44 8451 221 302
Mobile:
07770 776 486
Email:
Mark.Bruen@TextAnywhere.net
Web:

From: PMC [mailto:ptoladejo@physiomedicare.org]
Sent: 26 December 2016 13:32
To: Bruen, Mark
Subject: Re: TextAnywhere

PMC 3:38 PM (18 hours ago)

to Mark
Ok thanks, but I use Pioneer software not premier software.

Will send a mail to them

Regards

Sent from my iPhone

PMC 3:42 PM (18 hours ago)

to mat
Hello Mat, kindly find below a mail thread of the conversation I had with text anywhere over the failure to deliver my text messages from clinic office.
They advice that the problem can be resolved from your end.

Please revert
Eniola Awolola
102570
Physiomedicare

Sent from my iPhone

Begin forwarded message:

From: “Bruen, Mark”
Date: 26 December 2016 at 15:17:10 WAT
To: PMC Subject: RE: TextAnywhere

[clinicoffice_user]

Hi cliveelwood,

Thanks for your post.

Is this based on an automatic SMS rule within the contact centre? ClinicOffice will only send texts to numbers that are stored within the MOBILE field in a patients record.

I don’t understand how ClinicOffice will be able to text to a number that doesn’t even exist within the database.

If we had a connection to the server, we could try and track the mobile number through there as it could even belong to a record that has been deleted (placed in the recycle bin).

[clinicoffice_user]

Hi Sarah,

Thanks for your post.

If you just delete the name from the field then this will set it blank. (Make sure you save & close afterwards!)

Let us know if you need anything else.

[clinicoffice_user]

Hi phoenixmed,

Thanks for your post.

The notes section in the Patients record is intended to make permanent notes so I don’t understand how they are disappearing. Is this just happening on one computer or is everyone experiencing this problem? Have you tested it with all notes i.e. entered in some test notes, save and closed the patient record and checked again?

Or are you meaining the notes section in an Appointment record? If that is the case then the notes will not appear on each Appointment as appointments are stored individually in the database so information is not automatically copied across. If you flagged the Patient record i.e. Allergic to Aspirin, then everytime someone creates an Appointment for that patient, the flag will alert you.

There is no way to use different text colours, however I can submit this to our Wishlist for potential future implementation.

Feel free to reply or post a new topic on here should you need anything else.

Thanks

[clinicoffice_user]

It would be a great help when the confirmation windows would be transformed into a little log-area in the top of the program.

This would solve the ‘OK’ or ‘YES’-click at all the dialog-windows that confirm actions (like: ‘OK’ in “message send”).

[clinicoffice_user]

OK, thanks William, that will resolve the issue in the future =D> , I will have to manually correct all the other monthly totals then to correct the issue ](*,)

[clinicoffice_user]

Hi Mat, Thanks for your reply.

It was actually one of your colleagues a few years ago that suggested I split invoices from an insurance company to the patient in order to maintain the paper trail reflecting the reality that the invoice was originally allocated to an insurance company. In my understanding, once an invoice is reallocated to a patient, there is no evidence of who it was originally invoiced to. Some invoices will be actually split, where the insurance company will pay some of the invoice and the patient pays the rest.EG: when an insurance company pays all invoices except an excess charge which is owed by the patient such as £100, so invoices amounting to the excess charge will be split across to the patients account.

My finances must be seen to reflect reality. So if you can show me another way to do this that maintains the full account of what has occurred, I will be most happy to learn it.

I understand that the annual totals of invoices may not change, but when running totals on a month by month basis it means that an invoice generated in one month will obviously be included there, and if it is then split across during another month it will then be counted in that month too, thus meaning the total for the original month will now be wrong if that invoice is retrospectively changed to zero. It is this retrospective change that is causing calculation errors in my accounts, as it means that in order to ensure figures remain correct I will have to go back and re-run all the reports for previous months to account for these changes.

When the time span over which these invoices are created runs over the tax year end, I will already have submitted figures to my accountant incurring tax charges on generated invoices, and then run the risk of paying tax on these invoices again, as instead of transferring the information, the report shows the split invoices now appear in the new month total as if the invoice has only just been generated.

I hope this helps you understand my concerns better. I will try to find time to send you a screen shot of the report information so that you can see my dilemma.

Kind regards,
Sacha

[clinicoffice_user]

Hi there,

Just to confirm, was this the issue where it wouldn’t update on the Google Calendar when looking on your phone? Does the sync work when logging into Google Calendar on your PC? Do any error messages appear?

When the Google Calendar sync window pops up, there is a small blue link in the bottom left corner that says view log. Can you copy/paste the log here or email it to support@pioneersoftware.co.uk

We’ll then be able to look into the issue in more detail – many thanks!

[clinicoffice_user]

Hi Sacha,

Thanks for your post.

Just to confirm – If the invoice was originally for the Insurance company but needs to then go to the Patient, the invoice shouldn’t be split, just re-assigned.

The Split function should be used if more than one person is paying i.e. an invoice of £50.00 is created – Fred pays £25.00 and Dave pays £25.00. So you would split the invoice – 1 x £25.00 for Fred and 1 x £25.00 for Dave. The invoice amount stays the same, just has more than one recipient.

If you are splitting the full amount of the invoice from Insurance company to Patient then the other invoice should be set to £0.00 and not affect any figures.

Can you please email a screenshot of these split invoices on your report to support@pioneersoftware.co.uk

Someone can take a look back here in more detail to see what’s happening and hopefully we can get to the bottom of it.

Thanks.

[clinicoffice_user]

The message I got was: ping request could not find host DIRECTOR

N.B: DIRECTOR is my computer name

[clinicoffice_user]

Hello,

Yes thank you. it works now.

VIEW > Types & Categories > Appointment Types > Assign Apt types -> Practitioners

If anybody else is having this issue, the above location is what you need.

[clinicoffice_user]

Thanks Mat, that helps.
Clive

[clinicoffice_user]

Hi gdosteopathy,

Thanks for your post.

It could be if certain appointment types are assigned to certain practitioners then they would not show. If you can check this by going to Types & Categories (under the VIEW menu), select Appointment Types and then Assign App Type.

I will do some testing back here aswell just to make sure.

Thanks again!

[clinicoffice_user]

1.Patient confidentiality is important. As we send e mails from clinic office it it is important if we have encrypted e mail facility to send emails encrypted, so that it will not be seen by any hackers or unintended recipients. Can you please built an encrypted e mail facility in your next version as it really helps to send secure email to our patients.
2. Some of us use apple devises to access clinic office. Is it possible to devise something that works straightway from apple devise instead of relying on 3rd party software like parallel desktop?
3. Is it possible to integrate microsoft office when doing documents as an option?

[clinicoffice_user]

Hi Clive,

Thanks for your post.

Under the SETUP SMS ACCOUNT section in Program Settings, there is a page 2 configuration link. In there, yuo can create an originator – where the message appears to have come from. You can choose

1) A mobile number
2) An E-mail Address
3) 11 Characters (Name of Clinic etc)

If your Patients responded to an email address that you had setup in ClinicOffice, they could respond that way.

I hope this helps.

[clinicoffice_user]

Hi medcare,

You can setup an automatic message to be sent to the practitioner when the reception changes the appointment status.

To do this, you need to go to the VIEW menu, then TYPES & CATEGORIES. Then go to the APPOINTMENT STATUSES tab and you will see a column in there called SEND MESSAGE. You can tick that on the ARRIVED status for example.

So when the receptionist changes the appointment status to ARRIVED by right clicking the Appointment, the practitioner will receive a message.

Hope this helps!

[clinicoffice_user]

One more:

saves and closes the window. At least for the patient editor. How conveniant would it be if this also happened with the clinical notes window.

[clinicoffice_user]

Hi Rob,

Please can you download and install our latest update?

Let me know if you need anything else.

Thanks

[Author]

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